Privacy Policy

Information We Collect

We may collect the following types of personal information:

Name
Address
Email address
Telephone number
Date of birth (when applicable)
Emergency contact information
Information submitted through our website forms
Employment information from caregiver applicants
Service inquiry information
Communications with our office by phone, email, or text message
Other information voluntarily provided by you

If you become a client, additional information necessary to provide home care services may be collected in accordance with applicable federal and state laws.

How We Use Information

We use the information you provide to respond to inquiries, deliver requested services, schedule appointments, and improve our overall service quality. Your information is only used for legitimate healthcare and communication purposes.

We use your information to:

Respond to inquiries and service requests
Schedule and coordinate home care services
Communicate regarding appointments and caregiver scheduling
Process employment applications
Provide customer support
Improve our services and website
Meet legal and regulatory requirements
Send account notifications, appointment reminders, and service-related text messages when you have opted in

Text Messaging (SMS)

If you provide your mobile phone number and consent to receive SMS messages, you may receive messages including:

Appointment reminders
Schedule updates
Account notifications
Customer support communications
Service-related updates

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP.

Reply HELP for assistance or contact our office directly.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Information Sharing

We do not sell or rent your personal information.

We may share information only when necessary with:

Employees and authorized caregivers providing services
Service providers that assist in operating our business (such as secure software providers, payroll providers, scheduling systems, and communication platforms)
Government agencies or legal authorities when required by law
Professional advisors, insurers, or auditors when necessary

All third-party service providers are expected to maintain appropriate safeguards for your information.

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

Improve website functionality
Understand website usage
Enhance user experience
Measure website performance

You may disable cookies through your browser settings, although some website features may not function properly.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Choices

You may request to:

Access your personal information
Correct inaccurate information
Update your contact information
Request deletion where permitted by law
Opt out of non-essential communications

Certain information may be retained as required by law or for legitimate business purposes.

Children’s Privacy

Our services are not directed toward children under 13 years of age. We do not knowingly collect personal information from children through our website.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes become effective upon posting to this page. The Effective Date at the top of this policy will be updated accordingly.

Contact Us

Associate Health Services LLC